defragment.me

Thin line between delusion & faith

I’ve been regularly labelled as being delusional, an escapist or simply naive. I don’t get upset anymore, am rather used to it actually.

Guess what? If I never had my ideals and succumbed to people’s version of cold reality, I wouldn’t be having the liberty to work wherever I want while not having to answer a single phone-call while finding the person I want to spend the rest of my life with. I’ll be working somewhere comfortable and would probably be with someone ‘comfortable’ as well.

This is another point of my life when I’m pulled into drawing strength from my inner-reserves again. This time around, the stakes are higher. I’ll be lying if I tell you I am not paranoid nor insecure. Which is a contradiction because I believe that security is an illusion and therefore insecurity shouldn’t exist. But try telling that to my human mind. ;p

People tell me that I am lucky or they wish they can be as gutsy as me. I go through the same paranoia process and indecision like anybody, in fact it may be more (ask my partner if you don’t believe, I wake her up in the middle of the night all the time to *repeat* my paranoia to her all the time). What could be the difference is that I am not willing to live a mundane life. No matter how insecure, paranoid, down-in-the-dumps, upset, depressed, angry, in-confident, weak I can be, I am never willing to wake up, go to work, get paid, buy some stuff to comfort myself, grow old, get sick, be happy because I have money to treat my medical conditions, wait to die. Sorry, that sort of safe existence makes me not want to exist at all.

Plenty of times undesirable circumstances are there to push you out of your comfort zone for your necessary growth. I have spent the first half of the year fretting about the uncertainty I was about to face, but right now, I cannot help but feel totally grateful for it has given me the opportunity to go through a renewal process that was very much needed. One door closes and another opens.

I have a friend who keeps making ridiculous (even to me) decisions in his new venture but through his bold decision-making, his venture is experiencing tremendous growth. If you do not know him personally you may misunderstand his attitude on being borderline flippant. What most people do not know is that he has gone through a personal tragedy and it has allowed him to have very different perspectives while making decisions. When you have personally come across the face of death, what used to be important no longer becomes so and vice versa.

I have not experienced that sort of personal tragedy but have come close to it by being the creator of my own tragedy. I have been to that point where I have lost all love and enthusiasm for life. I was decaying.

Nothing can be worse than losing the desire to live, not even poverty or sickness. This period of healing has allowed me to recover my enthusiasm and that is very precious, the desire to look forward to another day. We can either be fearful or excited about the unknown, that is the beauty of our free will.

I choose to have faith, I keep having the choices presented to me and I still choose to have faith. I have faith that as long as I try my best and lead my life in the most meaningful manner, to the best of my capacity, the Universe will provide for me. It has never failed me so far, I have always been given what I have desired, as long as I was not afraid to take the plunge.

I do not know if I am deluding myself or if I am biting off more than I can chew, but who is to determine what are we truly capable of? It is only but ourselves who have limiting beliefs. How many of us in history had accomplished seemingly impossible feats precisely because of great ideals?

I have made the leap, and the height of that leap has increased since I last wrote, but I have always been an all or nothing person. It is either I do something with my best effort, or I don’t do it, rather than trying to go the ‘safe’ route. What is the worst that can happen? That my partner end me end up having to sweep floors? That we can do, as long as we’re in it together, united in the same direction, it doesn’t matter if we really end up falling flat our faces. At the very least, we have tried our best.

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Giant leap of faith

If you really know me well, you will know that I am a pretty extreme person. I swing between extremes. My mind is the eternal pessimist, prepare yourself for the worst, because then you’ll never be disappointed, while my heart is the eternal optimist, if you never try you will never know.

My life has existed in cycles, whereby I swing between trying to listen to my heart and getting derided by my mind. Often the mind wins, because the mind is logical and rational. It convinces me in eloquent arguments while the heart just goes I don’t know why but this is how I feel, so trust it anyway.

I attribute my depressive cycles to this, when the curve swings upwards it is usually because I am functioning well, trusting my intuition, following my heart. When it swings downwards the mind goes, there I told you so in an infinite loop. The mind mocks at the heart for being naive, the heart crumbles and breaks. I gradually lose the trust I have in myself, if any at all. My heart just wants to believe in the good, yet it gets repeatedly stepped upon because it wants to believe.

The past two decades, I have lost the ability to really, truly, trust myself. I want to trust everybody and everything but just not myself. Why would I trust myself when it seems like I have been the one making all the poor decisions rendering me in heart-breaking circumstances?

Perhaps I have never truly trusted myself. If I did, I would never have felt any fear, and even if things go wrong it wouldn’t scare me, because I will always be there for myself, to pick myself up. But I don’t trust myself to pick myself up. I would only envision myself being broken again, some part of me would die, and that process would be irreversible. I would never be whole again. I am weak, else why would I always feel so broken each time something goes wrong?

Somehow there is this tiny part of me that never dies. After all the tears, there is always this tiny part that wants to believe. I have no idea why. I have no idea why time and time again, I still remain hopeful. Why I repeatedly allow myself to be broken again and again, yet I still believe in ideals. In hope. In faith.

Is that the infinite part of my soul? Why do I believe in God (the non-religious version, thank you)? I cannot explain it in words, but there is this part of me that knows, that knowing cannot be refuted, it cannot disintegrate, it will always be there. It can be hidden or lost, but it will always be there. I think it is like a paradox. It is because it is so unexplainable, illogical, yet so true, thus the belief to begin with.

Our minds only wants to believe in the proven. My mind wants me to be the logical person I cannot be. I got depressed because I know I can never be the person my mind or society or even my loved ones want me to be.

That tiny voice in me has gotten louder in the past few years. Ironically, the more I fell, the louder it got. It keeps telling me, if only you have listened to me in the first place. The more I realised I cannot depend on outer reality, the more I drew strength from inwards. I started to see that I cannot ask for external motivation if I do not possess it internally. I cannot ask for people to believe in me when I don’t even trust myself.

That tiny voice tells me to keep the faith. There are no walls of security that I can lean on, no calculated risks I can take, but it keeps telling to take that leap. That giant leap of faith.

Do I trust myself? After all those times that I have trusted and yet got broken? I realised I have never fully trusted myself, many times I have taken the step to trust my inner voice, only to sell out to the ever-persuasive mind. Eg. I took the leap to going solo because I trust my inner voice, but I ended up being persuaded by the fearful mind to take on projects that was not necessarily beneficial for me because I was insecure. Or those times that I mistakenly thought I was making decisions for the better, but only to realise now that I was trying to preserve my comfort zone. Being comfortable does not equate to being better.

Have you ever really analysed why you keep getting into undesirable situations? Or simply blame it on your own ‘luck’? I was one of those who believed I was destined to live a wretched life, because I keep trying and yet I keep getting into ‘unlucky’ situations. I now have the benefit of hindsight. The ‘unlucky’ situations always have a reason. Eg. I was in a totally monotonous job for six months that did nothing for my portfolio, but it was there that I met the friend who would play such a vital role in my growth in the past decade.

So, I am gonna take a giant leap of faith. I am going to listen to that tiny but growing voice. I may fall flat on my face but I will gain the experience of trying, rather than to live with another ‘what if’ in my life.

I cannot take that lying down and that is perhaps the strength I possess. I am tired of living with the constant fear of lack. From now on, I just want to live in a life that is full of abundance.

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I am who I am

I’ve finished reading “The Fountainhead” yesterday after seeing the book or the author mentioned in 3 separate blogs in a space of 1 week, after never having heard of it all my life (I love to read, but I am really not that literary). I was barely into it for 20 pages before I had this OMG moment whereby I wondered why on earth did I not read it earlier. This is almost the book I have been waiting for all my life. Almost.

If you’re working in a creative field or you have issues reconciling your individuality with society, go read it now. The true depth of the book has to be experienced by the individual reader, but there were a few parts that touched the very core of my soul which I would like to write about.

The protagonist, Howard Roark is an architect. He is the what Ayn Rand, the author, thinks as the perfect man. The man that upholds his ideals no matter what. He believed so much in what he was doing, that it didn’t matter if nobody believed in him.

There was this part of the story whereby after a series of incidents whereby the society did everything it could to repel him, Howard had no work – he would rather remain idle and face the possibility of suffering, rather than to compromise of his ideals. His friend, very concerned, tried to advise him to compromise, just a little. Howard refused, and so his friend asked him what was he waiting for if he wouldn’t compromise?

Howard replied, “My kind of people”.

When I read that part, I just froze. I know exactly what he meant, because I too, have been waiting for “my kind of people”.

Howard Roark was everything that mainstream society hated. They thought of him as selfish, because he only cared about what he did and would not integrate himself into society (i.e. develop PR skills and do what other people expect). He believed in creating buildings that were functional, he refused to add a feature to his buildings simply for the sake of pure aesthetic. He was born ahead of his time and he was despised for it. Why?

“Throughout the centuries there were men who took first steps down new roads armed with nothing but their own vision. their goals differed, but they all had this in common: that the step was first, the road new, the vision unborrowed, and the response they received- hatred. the great creators- the thinkers, the artists, the scientists, the inventors- stood alone against the men of their time. every great new thought was opposed. every great new invention was denounced. the first motor was considered foolish. the airplane was considered impossible. the power loom was considered vicious. anesthesia was considered sinful. but the men of unborrowed vision went ahead. they fought, they suffered and they paid. but they won.” – Howard Roark / Ayn Rand

Considering this book was written more than half a century ago, I now realise that the issues that exist in our modern society now have probably existed throughout the history of mankind.

Ayn Rand’s believed that the man should be selfish in order to be truly selfless. It is man’s destiny to live up to his/her fullest potential, to create what he/she is truly capable of, unwavering in his/her vision, in order to share his/her greatest gifts with his/her fellow human beings. I may not have worded it right here and I don’t think I am equipped to do so. I agree with most of what she was trying to convey, only that I personally believe that the ideal world requires diversity. I believe in the concept of duality and I believe the individual only can exist because of the mass, just like how I believe you need to experience pain in order to fully experience joy.

I guess if I have read this book earlier in my youth, I may have saved myself a lot of pain. Pain of trying to integrate myself into the mainstream society instead of celebrating my individuality. Though I must say, I appreciate my individuality very much now, because of what I went through in order to preserve it.

–

For the past two weeks I seem to be undergoing some surreal reality that I find it hard to explain in words. I kept getting tested in many different situations, with people that exist in social circles that do not overlap each other. I got questioned for my beliefs, people trying to persuade me to see the light of their advice (which was kind and I appreciate), some trying to veer me off the path I was intent to take. Mostly out of good and ‘right’ intentions in their perspectives.

It was as though I was being asked, “red or blue pill” every other day. It was an interesting experience from my own observation because the more I was being tested and as I defended my beliefs, the more I grew in my conviction. I had plenty of opportunities to take the more comfortable and perhaps easier path. Yet I simply refused.

I no longer cared whether I could get people to believe in what I was doing, neither did I care whether they understood, or even respected my choices. I was someone who always looked for external validation and I needed a lot of it, but this time round, I just didn’t think it mattered anymore. I believed in what I was doing and that was enough. Of course, it made me appreciate the empathy I got, out of the very few who understood, even more. My kind of people.

–

Life amuses me. The moment I decided to give up control, the moment I stopped hoping for people to validate me, they start popping from nowhere.

Today, I simply feel very blessed. Blessed that somehow throughout the years of society’s conditioning I somehow, barely managed to remain true to myself. Blessed that my partner fully supports me. Blessed that I have a select few who is exactly the “my kind of people” I have been waiting for. Blessed for that hug a client gave me today, the same person who saw something in me that I myself couldn’t see, much less others. Blessed for that conversation I had in the evening because I could make a difference to someone else. And that someone else could make a difference to me.

Most of all, I am blessed that I seem to be finally able to feel comfortable in my own skin. For I am who I am, I live the life I want to lead. I cannot tell anyone else to live like me, neither can others tell me to live like them. This is the basic right of a human being – free will – that somehow I seem to have lost along the way. I take back that right of mine, today.

If one attends to the problems of humanity and commits oneself to solving them, the universe will care for that person the same way it cares for a flower or a bird. – Buckminster Fuller

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Happy birthday, Singapore – with gratitude but not love.

Growing up in my home country feeling like a misfit, it is indeed difficult to express any sort of patriotic love. For never once I have truly felt like a child of this country, I have never felt loved nor accepted.

I had felt no sense of belonging and instead trapped, bound by the location of my birth. I was angry with the lack of choices available for my education, the restriction of speech that I should have, the lack of tolerance for diversity in a country that boasts of being multi-racial.

Yet as I grow older and as my horizons widened (still rather narrow, unfortunately but am trying to correct that), I am increasingly grateful for what this country has given – security, stability and freedom. Yes, freedom, though not in the idealistic sense, but the freedom of choices still exists and we do not realise how much freedom we have, until we look beyond and out of what we’ve taken for granted all this while.

I am grateful that I feel safe roaming the streets of Singapore, I am grateful for our transportation system, I am grateful that that I can have clean water to brush my teeth with.

However, it makes me extremely grateful, that having the privilege of being born a Singapore citizen, I do not have to undergo female circumcision, systems with racial quotas (apart from buying a hdb flat), or risk getting stoned to my death if I was ever unlucky enough to be a victim of a sexual assault.

I am sorry to be such a wet blanket in a celebratory mood but I wish to remind myself and all of us, the sort of freedom we have, and to a certain extent, the social responsibility we have as the younger generation to protect the harmony and rights most of my peers are born with but these were not given to us without a fight by our forefathers.

I am also sorry, that I love the foreigners that are now running riot in this country and are supposedly taking our jobs away. We’re proud of being a multi-racial country for a reason, that reason being we had a diverse range of ancestors. Before taking a swipe at that foreign person, perhaps we may want to recall if our grandfathers were ‘truly Singaporean’ in the first place.

On this day I hope and pray that the younger generations will grow up to not only tolerate diversity but to embrace it. I hope in an idealistic manner that misfits like me will come to be accepted one day, that there will come a time that we will enjoy greater freedom of speech and less media censorship.

Perhaps I will come to fall in love with this country one day, perhaps I won’t. Maybe I’ll find a better environment for myself, just like many of the others coming to Singapore in search for a better home. I will still remain grateful. For despite all the difficulties I’ve faced being a Singaporean, it is undeniable that I still have the basic rights as an individual to dictate my fate.

Happy birthday, Singapore. I wish to love you from the bottom of my heart but I still find it difficult to. I am very grateful anyway, thanks for what you’ve given me all these years.

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Why I don’t blog about design

On my twitter bio, the field for website is directed to this blog. I would think most people would leave once they land upon this page. If, my twitter page is linked to my portfolio site, it is very likely that I’ll gain more followers. After all, there’ll be more people who would want to follow a designer than an emo blogger right?

Very similarly, if I blog about design, whether is it about critical thought or my design process, I would again presume that it would likely raise my online profile a lot more. I honestly do not want that attention in an egomaniacal kind of way, but in a professional sense, blogging about design would definitely help to raise my profile, which translates a lot to more or better quality business. There is definitely a wider audience interested to read a blog on design rather than a blog on…..personal issues and lessons? ;p

I went through this entire thought process prior to starting this blog and the process became rather lengthy and it hindered me from starting my blog for years. My mind tells me to start a blog on design but my heart tells me to write about myself. Now, who is the egomaniac? ;)

Why start a blog?

I want to start a blog because I want to share my experiences with people. Good or bad. I can start a blog on my design experiences or a blog on my personal experiences. The design blog will reach a wider audience which is nice. But I hope that the personal blog will reach the audience, however small, on a deeper level.

There are tons of quality design blogs out there and I don’t think I can offer better content than what is already out there. I am not saying that I can offer better content than other personal blogs, but what matters is I am trying to write a blog with my heart and honesty. How much of me will you know if I write about my work?

I reckon that people who bother to probe a little bit more will discover the link to my portfolio site anyway. Those that leave based on their 3 second impression of this site, will not be the people I want to connect with. On the contrary, if there are some who actually bother reading any bit of this site and still want to connect with me, these are the people that will be quality connections. Because they want to connect with me even if I go on long-winded musings about myself, or going a step more, they see the intention behind the long winded musings about myself.

The value of being authentic

I feel that it is not easy to find authenticity on our society, online or not. How much of a person can you get to know even face to face, much less on social media? I offer myself almost like an open book, if anybody actually take the time to read it.

I very much enjoy authentic writing and I applaud people who write openly of their less-glamorous experiences. It takes courage each time to write about your emotions, your weaknesses, your failures. How many people will start judging? How many of my clients will deem me less professional because I openly admit that I have low self-esteem?

I want to tell you, that it is incredibly healing to be able to relate to someone else’s honest, emotional writing. And it is even more empowering to be able to write your own.

Why? If you can relate to the statement above, you will know what I mean.

If many more of us can open our minds and hearts, the world will be a much better place. Failures and weaknesses will not be perceived as negative, so much more hurt can be avoided with truth. If only more of us know that it is okay to be ourselves.

I have learnt that, while taking the step out to write this blog, if I am no longer afraid to be judged publicly for my weaknesses, there is nothing much else to be afraid of.

There will always be people who are critical or judgmental but it is very much worth it if you find the ones that understand and accept you for the person that you are.

Why I think it is important to share

Our society doesn’t readily accept people who are different from the mainstream. Times are changing, the society is evolving, it is definitely better than how it used to be when I was a kid. However, it still remains a challenge. Whether is it about being gay, being an artist, pursuing your dreams, discovering that truth is relative while the rest of the world believes that it is absolute. That any of us can create the reality that we want. That we’re very much conditioned to remain in a state of fear for the benefit of those in power. Or that whatever that’s not been scientifically proven can be real. That I think that us humans are egoistic for believing that we’re the only intelligent life-forms in the entire universe. Or to dismiss ancient wisdom for mumbo jumbo. That I don’t understand why we’re still trying to win peace through violence. That we’re all human beings and we all have flaws and I don’t understand why we judge people for their looks, colour, intelligence, size, etc when we know that we’re not much better ourselves?

I have been through certain radical transformations myself and thought-provoking experiences. I want to write about challenging the status-quo, about being unconventional, about trying my best about living my life differently from the mainstream. I am what geeks call a ‘use-case’ for pursuing an alternative lifestyle (no I don’t just mean the gay part) and there are plenty of others who have the courage to live their lives differently.

It is just that we are conditioned to believe that these people don’t exist or are very few and far in between. We are not. We are still the minority but we are a growing lot.

And we’re not ‘lucky’. We simply believing in having the power to create our own reality.

I write to share because I want to stand up and be counted. To be counted as one of those who defied ‘reality’ as our society perceives, and to share content of similar people, just so that maybe, just maybe, it will make a difference to the number of people encouraged to create their own reality.

I want to be the change that I want, and perhaps you can too.

Leave some thoughts?

Why I refuse to be a Singtel mobile subscriber anymore

I have been a Singtel mobile subscriber for 13 years. I have wanted to stop being a customer of Singtel for the past 3 years. I was thwarted time and time again because of the iPhone. My love for Apple has overridden any distaste or dislike for the big red telco.

Now, with the impending launch of the iPhone 4, I am determined not to recontract with Singtel whether they hold exclusivity to the phone or not.

Why?

1. The Phantom 30%

I signed up for a contract for a VAS (value added service) sometime last year. I wanted to stay with my current plan (Classic) which didn’t provide 3G access, so I had to sign up for mobile on broadband. At that existing time period, the promotion was 30% discount with one year of contract.

My bill came the following month, and the 30% discount was not reflected. I assumed that the customer service officer had forgotten (not the first time they have forgotten requests) to activate my contract, and on second thoughts, maybe it was better not to be on a contract, so I left it at that. The itemised billing did not state whether the VAS was contracted or not.

Almost one year later, I signed in to their new one login service, “My Account” to check my recontract eligibility in the case I wanted to recontract with them for the iPhone 4 (still being open minded).

Imagine my surprise when I saw that I *am* on a contract. I called the customer service online and enquired. Apparently, the official status is, I am on a contract for BBOM which will end September 2010. I wanted to be certain of the error, so I asked her again if I was on a contract, which she impatiently replied the contractual end date, so I asked her how much I was paying now, and she replied $18.60 (before GST).

I was expecting her to make the connection as the regular price was $19.90 and I was on a promotional contract, but she didn’t, so I asked the officer why was I paying $18.60 every month for the past one year when I am supposed to be on a contract.

She replied that that $18.60 is supposed to be 30% off $19.90.

With my disbelief at her bad calculations, I had to ask her to redo the math again. She got confused, put me on hold for what seems like forever, and another officer answered.

Which he tried to do a smokescreen by telling me $18.60 *is* the promotional price. I am very confident that the regular price for BBOM was $19.90 when I recontracted, which I tried to politely tell him of my certainty and not try to pull off trying to make me believe that that was supposed to be the amount I was contracting for.

I had to get him to check (again) what was the regular price, so this time, he told me it was $19.90, so (for the nth time) I asked him why was I paying $18.60 then?

AGAIN, he replied that $18.60 (before GST) is 30% off $19.90 (after GST).

I cannot believe what I was hearing. Both officers have obviously bad product knowledge having to check the pricing time and time again, and I cannot find a word to describe their inability to realise 30% off $19.90 is definitely not $18.60, with or without GST!

And I am trying very hard not to doubt their ethics when they are obviously trying to make me believe that I was the one making the mistake.

This is just one of the many other incidents which I will describe briefly here as I really don’t want to write a 10-page essay.

2. ‘FREE” Colour-me-tones

TWICE, I had family members being subscribed to colour-me-tones WITHOUT permission. The first case was a new line under my name, which I clearly remember not agreeing to signing up for the VAS when I signed the form for the line.

The second case was very recent when my partner suddenly had her ringing tone changed. She was being subscribed to the VAS without her knowledge in the middle of her contract.

We have paperless billing (save the environment)  and we don’t check the bills every month. The service is free for 3 months which thereafter they wil start charging you if you didn’t notice it. Which you wouldn’t unless someone asks why your ringtone becomes some cheesy song when they call you instead of the default, or you scrutinize your bills every month.

I admit the responsibility for checking my bills, but I don’t think it is ethical at all to subscribe people to services without their permission.

3. The mioTV false promotion

Back in those days when mioTV was initially launched and nobody wanted to pay to watch it because of their uninteresting programming, they had people going door-to-door to promote it. My father and a friend’s father was persuaded to sign up for it with the promises that they will not be subjected to any contract and that there will be no hidden charges.

The installer never explained that the service needed an internet connection or a ADSL phone line, and he conveniently plugged out my brother’s Pacific Internet ADSL line, plugged in Singtel’s one, and also conveniently plugged out my dad’s starhub set-top box, and replaced it with the mioTV’s media connectors. How irresponsible. Nobody told my father that my brother’s ADSL will be rendered useless if he chooses to watch mioTV or vice versa.

Again, imagine my poor dad’s surprise when he tried to cancel the service and was told it was a 6 month contract.

I had to send a few emails with a few long phone calls before they agree to give a 50% discount to the subscription, refusing to terminate the contract.

Horrible customer service

I am absolutely sick of calling their hotlines and dealing with their customer service officers because for all the incidents mentioned above plus a few more, I had to be put on hold countless times, sometimes up to an hour just to get a officer to speak to me.

That is not all, they will first refuse to take any responsibility for anything, trying to insinuate that it is your fault/responsibility, often had no clear answers to questions, and many times, they promised to get back to me, only to go missing in action.

Why I had to write this

These mentioned 3 incidents are just the highlights. I have had more encounters that will probably take me a week to finish. Wrong billing, bills get sent to the wrong address, signing up for services that didn’t got forgotten and didn’t get activated, transfers of services that didn’t happen even though it was done personally at the customer service counter.

I understand in big organisations, mistakes will be made. I don’t mind the mistakes as much as they try to do tai-chi each time a mistake occurs. I also don’t agree with prioritising sales over ethics.

If you know me personally, I am not one to lose my temper at all or become aggressive at all when dealing with customer service officers, sales people, whoever. In fact, I empathise with them so much, because I know how much shit they have to take in their job. I am the sort of person who will tip a person even if I had bad service, hoping the small tip will brighten up his/her day.

To get my blood rising to this level, it requires extraordinary effort. Singtel has made that extraordinary effort countless times and I wish it would be put to better use instead.

I don’t feel that big organisations should get away with things just because of their monopoly (unless it is Apple). I think it reflects badly on their management when the junior staff behaves in such a manner. How are they being trained?

What I am going to do

One of my new mottos is to become the change that I want. I am just one person and it is a minute effort but any effort is an effort. I am not going to be a Singtel mobile subscriber anymore once any of the other telcos launch the iPhone 4.

Sadly, I have to be stuck with mioTV because my love for football overrides all that anger. The phone I can do without, the football I really have to watch.

Leave some thoughts?